Privacy Policy of Lapaq

Effective Date: 1st January 2025

At LaPaQ, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. Information we collect

1.1 Personal Information

We may collect the following personal information:

• Parent or caregiver details: name, email address, phone number, and payment details.
• Child details: name, date of birth, gender, weight, height, and nutritional information.

1.2 Health Record Data

LaPaQ collects and processes health-related data, including:

• Height.
• Weight.
• BMI (Body Mass Index)
• Nutrition Intake
• Growth tracking metrics

This data is used to monitor children's nutritional status, identify potential stunting and malnutrition risks, and provide tailored recommendations for improvement.

Disclaimer: “LaPaQ provides nutrition insights for educational purposes only and does not offer medical diagnoses or treatments.”

1.3 Non-Personal Information

We may collect non-personal information automatically, such as:

• Device information (e.g., model, operating system, browser type).
• IP address and geolocation.
• Usage data (e.g., pages visited, features used).

1.4 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and improve services.

2. How We Use Your Information

We use the collected information to:

• Provide and manage LaPaQ services.
• Analyze child growth and nutritional patterns.
• Enhance user experience by tailoring features to individual needs.
• Communicate updates, notifications, and promotional offers.
• Ensure early detection of stunting and malnutrition.
• Share anonymized health data with relevant stakeholders for public health research and policy development.

3. Sharing of Information

3.1 With Third Parties

We do not sell or share your personal data with third parties for marketing purposes. However, we may share data:

• Researchers, relevant government ministries, healthcare professionals, and nutrition consultants to help study and solve stunting and malnutrition issues.
• Trusted service providers for payment processing, cloud storage, or analytics.
• Regulatory authorities when required by law.
• Aggregated and anonymized data may be shared for statistical analysis, public health research, and policy development.

3.2 Restricted Access

All information in LaPaQ is encrypted using industry-standard protocols. Only authorized users—parents, teachers, and school administrators—can access the data of the children under their responsibility. No other parties, including LaPaQ staff, can access sensitive child data.

4. Data Security

We implement robust security measures to safeguard your information, including:

• Data encryption during transmission and storage.
• Regular system monitoring and vulnerability assessments.
• Restricted access to sensitive data by authorized personnel only.
• Strict control to ensure that only parents, teachers, and school administrators can access child-specific information.

5. Data Retention

• Health data will be retained for five (5) years before being anonymized or deleted.
• Users can request deletion of their data at any time by contacting us.
• Upon deletion request, data will be permanently removed from our active databases within a reasonable timeframe.

6. Data Source

• Food database: LaPaQ only uses verified government nutrition databases, such as MyFCD and MyNis (Malaysia), to ensure accurate and standardized nutritional information.

6. User Rights

All information in LaPaQ is encrypted using industry-standard protocols. Only authorized users—parents, teachers, and school administrators—can access the data of the children under their responsibility. No other parties, including LaPaQ staff, can access sensitive child data.

• Access: Request a copy of your data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request the deletion of your data.
• Portability: Request a copy of your data in a portable format.
• Objection: Opt-out of certain processing activities (e.g., marketing).

Users can withdraw consent for data processing at any time by contacting us at app.kemaih@fixapa.com.

To exercise your rights, contact us at [Contact Information Below].

7. Children's Privacy

We collect and process child-related data only with the consent of a parent or legal guardian. Parents can manage and request the deletion of their child’s data through their account.

8. Payment Information

We do not store full payment card details. Payment transactions are securely processed by trusted third-party providers in compliance with industry standards.

9. International Data Transfers

If you access LaPaQ from outside Malaysia, your data may be transferred and stored in servers located in other countries. We ensure compliance with applicable data protection laws during such transfers.

LaPaQ complies with applicable data protection laws (e.g., GDPR, PDPA) for cross-border data transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our platform or via email. Continued use of LaPaQ constitutes acceptance of the revised Privacy Policy.

11. Contact Information

For questions, concerns, or data-related requests, please contact us:

• Email: admin@fixapa.com.
• Phone: +6019 8830203 (Whatsapp Only).
• Address: FixApa Sdn Bhd (Reg #: 202101010174) Unit 3A-01A Glo Damansara, 699 Jalan Damansara, 60000 Kuala Lumpur, Malaysia.

By using LaPaQ, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.